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Frequently Asked Questions
  • How do I book in?

    You can book online using our fantastic booking system >  HERE.  Alternatively, you can call us in the salon on 5341 8333. We look forward to welcoming you in the salon soon!

  • What brand of colour do you use?

    We use the Wella Professionals range of colours.  Each colour service we provide to you is dedicated to the craft of exquisite, personalised colour. Customised looks as unique as you, using the most superior products to achieve the result you want.

  • How much do you charge for colours?

    Our prices vary for each stylist level; Director, Master Stylist, Senior Stylist and Emerging Stylist.  You can check out our latest price list > HERE.

  • What if I am unhappy with my hair or service?

    While this is uncommon, we do understand that sometimes the end result or experience isn't what you envisioned. The Evalyn Parsons team takes extra care to ensure that you have a fantastic hair experience both with your style and in the salon. Your stylist will take time to consult with you before any service to understand your requirements and will do what she can to meet your expectations.


    If for any reason you are not 100% happy with your experience please contact the salon within 7 days to discuss your concerns. If suitable, a revisit of your colour or style may be offered to you as per the salon managers discretion.  Beyond 7 days, you will be required to make a rebooking and be subject to agreed costs for any further colouring or cutting that is desired.


    No refunds will be given for colour or styling services. Products may be exchanged if unopened and in original packaging.

  • Can I have a haircut and no blowdry?

    We like to see all of our clients leave with a gorgeous result.  The only way to achieve this is with a complete service, which includes a blowdry.

  • Do you have a cancellation policy?

    We have a 24 hour cancellation policy. If you have confirmed your appointment and cancel within the final 24 hours of your booking then you will be charged 50% of your booking. If you cancel on the day of your appointment or are a ‘no-show’ then the minimum fee of your booking will be charged.

  • How many stylists do you have in the salon?

    We have a team of 11 stylists in the salon, as well as our Salon Manager, Sarah H,  2 office administration staff and Evalyn herself as Director.

  • Do you have a colour table or colour area?

    We have a large colour table which is perfect for relaxing with your favourite magazine and a coffee or a glass of wine, working on your laptop or device utilising our high speed wi-fi or meeting new friends.

  • What hair treatments are available?

    We offer Olaplex, Oribe Luxury Treatments and R+Co Concentrate Treaments.


    The Oribe Luxury Treatments are designed to prevent breakage while repairing damage. Your hair is left silky, hydrated and healthier than ever.


    The R+Co Concentrates are a range of 5 treatments that specifically target common hair needs:


    Sunset Blvd Blonde Concentrate

    This blonde concentrate treatment corrects unwanted yellow tones from blonde, grey and white hair while reducing brassiness and increasing brightness.


    Bel Air Smoothing Concentrate

    This concentrate effectively smooths down frizz and adds a seriously calming and nourishing effect to dry or damaged hair. Restores overall condition with long-lasting strength, smoothness and shine.


    Dallas Thickening Concentrate

    This intense, thickening concentrate adds even more texture and substance for long-lasting, Texas-style big hair. Smooths and strengthens without weighting down.


    Atlantis Moisturising Concentrate

    This intense, moisturising concentrate transforms dry and damaged hair to shiny, detangled and supple locks for extended nourishment.


    Gemstone Colour Locking Concentrate

    This intense, colour-preserving concentrate is designed to extend the vibrancy, shine and

    brightness of colour-treated hair while adding extra nourishment and strength.


    We also use Olaplex which is a miracle product that reconnects the disulphide bonds in every hair type to create shiny, strong, healthy-looking hair. It is the ultimate breakage insurance for damaged tresses.


    Your stylist will personalise a treatment specific to your needs and to benefit the health of your hair.



  • Do you offer permanent straightening?

    Yes, we offer Yuko Japanese Hair Straightening.  It is best known for its internationally patented hair straightening process that successfully straightens hair without the damage. The results are natural looking and the hair is left feeling moisturised, smooth and healthy.  Book yourself in for a free consultation with our stylists to see if this treatment is suited to you.

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